Help
Support
Questions, problems or ideas? Email us — we read every message.
Common questions
How do I cancel my subscription?
Open Settings on your iPhone, tap your name, then Subscriptions, and choose Liftwin. You can also manage subscriptions on the App Store. Cancel at least 24 hours before the end of the current period to avoid being charged for the next one.
I bought Premium but it isn’t unlocked
In Liftwin, open your profile and tap Restore purchases. Make sure you’re signed in with the same Apple Account you used to subscribe.
How do I ask for a refund?
Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
How many free form checks do I get?
Three a month, and they reset at the start of each month. Deleting a form check doesn’t give it back. Premium includes unlimited form checks.
How do I get the best form check?
Film from the side, with your whole body in frame from head to feet, in good light, with only you in the shot. A tripod or a phone propped at hip height works best. Liftwin checks your setup before you record.
Form checks are coaching observations from measured movement, not medical advice or injury predictions.
Liftwin isn’t reading or saving Apple Health data
Open the Health app, tap your profile picture, then Apps, and choose Liftwin. Turn on the categories you want Liftwin to read and write. Heart rate and calories from Apple Watch can take a few minutes to appear after a workout.
How do I use Liftwin on Apple Watch?
Install Liftwin on your watch from the Watch app on your iPhone. Start a workout on either device and the watch follows along: complete sets, see your rest and record heart rate and energy.
Can I import my history from Strong or Hevy?
Yes. Export a CSV from Strong or Hevy, then in Liftwin open your profile and tap Import from Strong or Hevy. Liftwin matches your exercises, skips workouts you’ve already imported and can make templates from the routines you use.
How do I move my data to a new iPhone?
Liftwin’s data is included in your iPhone or iCloud backup, so restoring a backup brings it across. You can also open your profile, tap Back up everything and save the file, then on the new iPhone tap Restore from backup. Liftwin backups include your form-check videos.
How do I delete my data?
Open your profile and tap Erase all Liftwin data, or delete the app. Liftwin has no account or server, so there is nothing stored anywhere else. Workouts you saved to Apple Health stay in Health until you delete them there.
Read the privacy policy and terms of use.